Frequently asked questions

Verified at-home care across Elder Care, Nursing Care, Home Physiotherapy, Child & Newborn Care and Child Vaccination.

Yes. Single visits such as a physiotherapy assessment or vaccination can be booked on demand. Recurring care can be booked by frequency (daily, alternate days, monthly and more) with package savings.

Every professional completes identity, qualification, registration and address verification before going live.

No. Choose your service, date and time, then log in with a quick OTP on your mobile number. Your account is created automatically.

Your request goes to a matching verified professional or agency, who has 1 hour to accept. If no one accepts, our team assigns one. You are notified if a booking stays unassigned.

After a provider accepts, you are notified to pay and confirm the booking.

You share a completion code with the professional at the end of the visit.

Yes, from your dashboard or by contacting support, subject to the service's cancellation window.

Prices are set by service, duration and frequency, with the full breakdown shown before you confirm.

For a single session you can confirm with a 15% advance. Packages with a frequency above one-time are paid in full.

UPI, cards and net banking through a secure payment gateway.

Under Payments in your account after every completed payment.

Cancellations before the cut-off are refunded in full; approved refunds reach the original payment method within 5–7 working days.

Only you, authorised Kare Reach staff and the professional assigned to your care, where needed.

Qualified nurses, physiotherapists, elder care attendants, nannies and other trained care professionals.

Sign up from the Partner login with an OTP or Google, then complete your profile section by section. You can skip a section and finish it later — your progress bar shows what's left.

Government photo ID, qualification certificates, council registration where applicable, and address proof.

A free membership is activated automatically once you are verified.

Matching requests appear in your dashboard and you're notified on WhatsApp.

1 hour. After that the booking may be assigned to someone else.

Yes, from your profile under availability and service areas.

Ask the customer for it at the end of the visit and enter it to mark the session complete.

Earnings go to your wallet after completion and can be withdrawn to your UPI ID or bank account.

No. Tutorials in your panel are there to help — they never block you from accepting bookings.

It lets a care business manage a team, receive bookings and track payouts in one place.

Business registration (such as Udyam), GSTIN if applicable, and owner identity documents.

Agencies get 100 free seats once verified.

From Team or Invitations, add their name and mobile number (and email if available) and send the invite on WhatsApp or email. Invites are valid for 14 days.

Yes, every team member completes their own profile and document verification.

Matching requests appear in your agency booking pool. Accept within 1 hour and assign a team member.

Your team's earnings collect in the agency wallet and can be withdrawn to your verified bank account or UPI.